Terms of use

30-day Money Back Guarantee

Your Satisfaction Assured!

We truly appreciate your business, and we want you to be 100% happy with your purchase. However, we know that one of the drawbacks of internet shopping is that you can't try something before you buy it. That's where our money-back guarantee comes in. If you are not completely satisfied with an item, for any reason, you can return it within 30 days of the shipping date for a complete refund of the merchandise price.* Customer is responsible for return shipping costs. All returns must be within 30 days of the date the item was shipped. Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order. Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it. All exchanges must be pre-paid, returned in original packing, complete with blank warranty cards, owner's manual and show no sign of wear or abuse. In the event that the product is not in the same condition as you received it you may be subject to a minimum 15% restocking fee, repair charge or disqualification. Shipping and handling charges are non-refundable. Please call our Customer Service department if you have any questions about returning an item.

LAWFUL USE

You agree to use the Site and Services only as lawful in the France, and all jurisdictions and subdivisions thereof, and in any nation and jurisdiction in the world, and all subdivisions thereof, with respect to which you use, access or reach out to with regard to the Services. Without limiting the foregoing, you agree not to post on or transmit through the Site and Services any material which violates or infringes in any way upon the rights of others; is threatening, abusive or harassing; is defamatory; is invasive of privacy or publicity rights; is obscene; is lewd, lascivious, filthy, excessively violent or otherwise objectionable; or which encourages conduct that would violate any law or give rise to civil or criminal liability under any law. You agree to abide by the terms and conditions of this Agreement and any additional terms, conditions, rules or procedures imposed by Japanguitar-handmade.com or by third-party content providers in connection with third-party content, software or services available on or through the Site or Services.